Privacy Policy
Effective Date: October 6, 2025
Carma (“we”, “our”, or “us”) operates the Carma mobile application and website https://carmapro.com (collectively referred to as the “Service”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Carma
1. Information We Collect
We may collect and store the following information to provide and improve our services:
Personal Information: Name, phone number, email, car details, and address.
Verification Data: OTPs and authentication credentials for secure login.
Service Data: Car service history, job card details, photos, and invoices.
Location Data: Pickup and drop-off locations for car services (only with your permission).
Device Information: App version, model, operating system, and other technical identifiers.
2. How We Use Your Information
We use the collected data for purposes such as:
Creating and managing your Carma account.
Authenticating your identity via OTP login.
Scheduling and managing car service bookings.
Providing real-time service updates and communication.
Improving app functionality and user experience.
Sending service reminders, offers, and notifications (only if you opt in).
Complying with applicable legal obligations.
3. How We Share Information
We do not sell or rent your personal information.
We may share limited data only when necessary:
With authorized or multi-brand service centers to complete your booking.
With our verified field advisors for inspection, pickup, and updates.
With third-party vendors (such as payment processors, analytics, or communication tools) strictly for operational needs.
When required by law or government authorities.
All partners are bound by confidentiality and data protection agreements.
4. Data Storage and Security
All data is stored securely on Google Firebase and Zoho systems, which comply with global data protection standards.
We implement technical and organizational measures to prevent unauthorized access, loss, or misuse.
In case of a data breach, we will notify affected users in compliance with applicable laws.
5. User Rights
You have the right to:
Access, correct, or update your personal data.
Request deletion of your account and associated data.
Withdraw consent for marketing communications.
Request a copy of your service history before deletion.
You can exercise these rights by emailing us at support@carmapro.com.
6. Data Retention
We retain your data only for as long as necessary to provide our services or comply with legal obligations.
If you delete your account, we remove or anonymize your data within 30 days.
7. Third-Party Services
Carma may include integrations with third-party services such as:
Google Firebase (authentication, notifications, and analytics)
Zoho (service management and customer relationship systems)
Payment gateways (for future in-app payments)
These services have their own privacy policies, and we encourage you to review them.
8. Children’s Privacy
Carma is not intended for children under 16 years of age.
We do not knowingly collect personal data from minors.
If you believe a child has provided us with data, please contact us for immediate deletion.
9. Updates to this Policy
We may update this Privacy Policy periodically.
The revised version will be posted within the app and at https://carmapro.com/privacy-policy.
Your continued use of Carma after any change constitutes acceptance of the updated terms.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
📩 support@carmapro.com
🌐 https://carmapro.com
