Privacy Policy

We collect the following to provide the Service:

• Account details: your name, phone number, email address and the one-time passwords (OTPs) used to sign you in.
• Car and booking details: your car's make, model and registration number, the services you choose, pickup and drop-off addresses, dates and time slots, and payment status.
• Photos and inspection records: photos of your car taken by our Service Captains at pickup, at drop-off and during the car health check (including the odometer, number plate, dashboard warning lights and any damage), damage markings, your confirmation (OTP or signature), the reports made from them, and photos you attach to service updates or support requests.
• Location: with your permission, your location while the app is open, to fill in your pickup address. While a Service Captain is on the way, the captain's live location is shown to you for that booking.
• Messages: your conversations with Carma Support, including the AI assistant.
• Device and usage: app version, device model, operating system, push notification token, and basic usage and crash information.
• Payments: payments are handled by our payment partner. We do not store your card or UPI details; we receive only the payment status and a reference.

We use your information to:

• Create and manage your account and sign you in with an OTP.
• Schedule, carry out and track your car service, and ask for your approval before extra work.
• Create inspection records and reports for you, and keep them as a record of your car’s condition.
• Answer your questions through Carma Support, with the help of an AI assistant.
• Take payments and issue receipts.
• Send service updates, reminders and offers as notifications (you can turn these off in your phone’s Settings).
• Keep the Service safe, fix problems and improve it.
• Meet our legal obligations.

We do not sell or rent your personal information. We share only what is needed:

• Authorized and multi-brand service centers that carry out your service.
• Our verified Service Captains and advisors who handle your car.
• Service providers that work for us: Google (Firebase for sign-in, database, file storage, notifications and analytics; Google Maps for maps and address search), Zoho (customer records, support desk and payments) and Anthropic (AI, see section 4).
• Government authorities, when the law requires it.

All partners are bound by confidentiality and data protection obligations.

Carma uses AI from Anthropic (the Claude model) in two places:

• Support assistant: the messages you type in Support, and any photos you attach there, are sent to Anthropic so that it can write a reply.
• Inspection photos: the photos taken of your car are sent to Anthropic to read the odometer, number plate, warning lights and visible damage, so our team can check them faster.

The data is sent only to produce that reply or result. Please do not type card numbers, passwords or other sensitive details in the chat. You can ask for a human at any time. AI can make mistakes, so our team reviews inspection findings before any work is done.

Your data is stored on Google Cloud (mainly in Mumbai, India) and on Zoho systems. Some processing, including AI, happens on servers outside India, such as in the United States. We protect your data with encryption in transit and role-based access, so only the people who need your information can see it. If a data breach affects you, we will tell you as the law requires.

You can:

• See and update your name, phone number, email and addresses in Settings > Edit Profile.
• Delete your account in the app: Settings → Delete Account. We remove your login, profile, saved addresses, cart, reviews, support tickets and report files, and strip your personal details from the bookings we must keep for accounting and legal reasons. This is completed within 30 days. An account cannot be deleted while your car is with us.
• Turn off notifications or location at any time in your phone’s Settings.
• Ask for a copy of your service history, or withdraw consent for marketing, by writing to hello@carmapro.com.

Inspection photos are kept for 12 months after your booking is finished and are then deleted. Other information is kept only as long as needed to provide the Service and to meet legal and accounting obligations. If you delete your account, we remove or anonymize your data within 30 days.

Carma is not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided us with data, please contact us for immediate deletion.

We may update this Privacy Policy from time to time. The latest version is always in the app (Settings → Privacy Policy) and at https://www.carmapro.com/privacy. If we make an important change, we will tell you in the app. Continuing to use Carma after a change means you accept the updated policy.

If you have any questions about this Privacy Policy or your data, please contact us:
📩 hello@carmapro.com
🌐 https://www.carmapro.com
Luminary Aeon Private Limited, East of Kailash, Delhi - 110065